Order support, returns and refunds

Email info@brandshouseusa.com with your order details and a brief description of the issue. Please contact us before sending an item back.

Standard, non-personalized products may be returned within 14 days of delivery, provided the item is unused, in its original packaging and in resalable condition.

For a customer-initiated return, the customer is responsible for the return shipping cost.

Personalized and custom-made products — including SAK ELITE, and any MORPH, SHAPE or GRIP Socks with Name + Number personalization — are not eligible for return or exchange simply because you change your mind.

If your order arrives with a manufacturing defect, a production error, an incorrect product, or any error attributable to Brands House or SAK, we will provide an appropriate replacement or refund and cover the necessary return shipping cost.

A custom SAK ELITE order may be cancelled before you approve the final design. Once you approve the design and production begins, the order cannot be cancelled due to its custom-made nature.

If an item arrives damaged, defective or different from your order, include photos with your message so the team can review the request promptly.

Once an eligible return is received, inspected and approved, the refund will be processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to display the credit after Brands House processes it.